XIXOIO · LEGAL
Complaints, cancellation and refunds
Version 1.5 · effective from 1 September 2026
1. How to make a complaint
Report a payment, delivery or digital-content problem to info@xixoio.com. Include the email used for the purchase, title, language, date and payment identifier. Do not send a card number, CVC or other sensitive payment data.
2. Remedy for faulty or undelivered content
We will first seek to remedy a verified problem without undue delay, for example by providing new access to the correct bundle. If a remedy is not possible or reasonable, XFM s.r.o. will handle a price reduction or refund under applicable law.
3. Cancellation and withdrawal
Until immediate digital supply begins, a consumer may have a cancellation right under applicable law. After expressly requesting immediate supply and acknowledging the loss of the cancellation right, a refund will generally not be available merely because the buyer changes their mind. Rights in cases of fault, non-delivery or non-conformity are unaffected.
4. Refund processing
An approved refund is returned through Stripe to the original payment method. The time to appear depends on the bank or card issuer. A refund or payment dispute immediately revokes access to the private library and any remaining downloads.
5. Seller and contact
XFM s.r.o., company ID No. 285 42 576, Branická 213/53, Braník, 147 00 Prague 4, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 149115. Complaints contact: info@xixoio.com.
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